- Organisation
- Bank of Ireland
- Predecessor
- reactive fraud controls and legacy batch processing that constrained real-time intervention
- Destination
- behavioural analytics, real-time payment intervention and redesigned fraud operations using Featurespace technology
- Workload
- Featurespace real-time fraud decisioning
- Stage
- operational
Evidence boundary: Featurespace's summary of Celent case material reports a 30% reduction in attempted fraud, 50% faster case handling and approximately USD 2 million protected during the first 40 days. These are attributed outcomes, not independently reproduced audit findings, and the record is limited to the cited fraud controls.
Verified platform change
Bank of Ireland replaced legacy batch-oriented fraud controls with behavioural analytics and real-time payment intervention.
Transition
From: reactive fraud controls and legacy batch processing that constrained real-time intervention
To: behavioural analytics, real-time payment intervention and redesigned fraud operations using Featurespace technology
Known unknowns
Featurespace's summary of Celent case material reports a 30% reduction in attempted fraud, 50% faster case handling and approximately USD 2 million protected during the first 40 days. These are attributed outcomes, not independently reproduced audit findings, and the record is limited to the cited fraud controls.