- Organisation
- E.ON UK
- Predecessor
- a home-grown legacy solution and associated internal applications supporting field-service operations
- Destination
- Dynamics 365 Sales, Customer Service, Field Service and Asset Management
- Workload
- Dynamics 365 Sales, Customer Service, Field Service and Asset Management
- Stage
- operational
Evidence boundary: Microsoft supports rollout to approximately 2,900 employees and 1,500 field technicians and states that the legacy environment was replaced. Do not generalise the event to every E.ON global business system.
Verified platform change
E.ON UK operational rollout: dynamics 365 Sales, Customer Service, Field Service and Asset Management.
Transition
From: a home-grown legacy solution and associated internal applications supporting field-service operations
To: Dynamics 365 Sales, Customer Service, Field Service and Asset Management
Known unknowns
Microsoft supports rollout to approximately 2,900 employees and 1,500 field technicians and states that the legacy environment was replaced. Do not generalise the event to every E.ON global business system.