- Organisation
- Manchester City Council, United Kingdom
- Predecessor
- the named housing-contact-centre, main-contact-centre and road-inspection workflows before the bounded Microsoft AI deployments; no single predecessor platform is identified
- Destination
- Microsoft 365 Copilot and SharePoint in the housing contact centre, a Copilot Studio agent in the main contact centre and Azure AI Foundry for pothole-severity classification
- Workload
- Microsoft 365 Copilot, Copilot Studio and Azure AI Foundry
- Stage
- operational
Evidence boundary: Manual road-inspection validation remains. Planned damp-and-mould and web-content uses are future work, and the record does not claim autonomous council-wide decision-making.
Verified platform change
Manchester City Council operates bounded Microsoft data and AI workflows across contact-centre and road-inspection services.
Transition
From: the named housing-contact-centre, main-contact-centre and road-inspection workflows before the bounded Microsoft AI deployments; no single predecessor platform is identified
To: Microsoft 365 Copilot and SharePoint in the housing contact centre, a Copilot Studio agent in the main contact centre and Azure AI Foundry for pothole-severity classification
Known unknowns
Manual road-inspection validation remains. Planned damp-and-mould and web-content uses are future work, and the record does not claim autonomous council-wide decision-making.