Ireland and the United Kingdom enterprise technology-change research

PT-2026-238 · dossier edition · 23 August 2026

PlatformTrace

Enterprise platform change across Ireland and the United Kingdom.

observability platform migration · completed

National Grid migrates observability from Dynatrace Managed to Dynatrace SaaS

Dynatrace's first-party National Grid customer story states that National Grid migrated from two Dynatrace Managed instances to Dynatrace SaaS in a six-month migration, removing server maintenance and support requirements and enabling controlled third-party access to observability data.

Organisation
National Grid, United Kingdom
Predecessor
Two Dynatrace Managed instances supporting the source-described observability environment
Destination
Dynatrace SaaS observability platform
Workload
Dynatrace SaaS
Stage
completed
Evidence boundary: The dated 24 April 2024 first-party customer authority supports completion of the bounded observability-platform migration described by Dynatrace. It does not claim that National Grid migrated every application or infrastructure platform, and no private exact cutover day beyond the source-described six-month programme is inferred.

Verified platform change

Dynatrace's first-party National Grid customer story states that National Grid migrated from two Dynatrace Managed instances to Dynatrace SaaS in a six-month migration, removing server maintenance and support requirements and enabling controlled third-party access to observability data.

Transition

From: Two Dynatrace Managed instances supporting the source-described observability environment

To: Dynatrace SaaS observability platform

Known unknowns

The dated 24 April 2024 first-party customer authority supports completion of the bounded observability-platform migration described by Dynatrace. It does not claim that National Grid migrated every application or infrastructure platform, and no private exact cutover day beyond the source-described six-month programme is inferred.

Official sources

  1. National Grid customer story — Dynatrace SaaS migration — 2024-04-24