- Organisation
- New Look
- Predecessor
- prior commerce platform and disparate customer data; predecessor commerce product not named
- Destination
- SAP Commerce Cloud integrated with SAP Emarsys and SAP S/4HANA Finance
- Workload
- ecommerce and omnichannel commerce, customer, product, sales and finance data, loyalty and personalised engagement
- Stage
- completed
- Retirement status
- The commerce migration is complete; the predecessor product and full retirement inventory are not stated.
- Confidence
- High
- Next trigger
- A dated cutover, formal retirement statement or material later implementation milestone.
Programme context
New Look completed a six-month migration to SAP Commerce Cloud, integrating SAP Emarsys and SAP S/4HANA Finance to support ecommerce, omnichannel operations and personalised customer engagement.
Why this matters: This record identifies a named Irish or UK organisation, a bounded predecessor state, a destination platform, an affected workload and a source-stated operational stage.
Migration timeline
| Date or stage | Milestone | What changed | Evidence status |
|---|---|---|---|
| 2025-12-04 | completed | SAP announced that New Look had successfully completed the commerce-cloud migration in six months ahead of the peak shopping period. | Confirmed |
Workload migration matrix
| Workload | Predecessor | Destination | Status by 28 Jul 2026 |
|---|---|---|---|
| ecommerce and omnichannel commerce, customer, product, sales and finance data, loyalty and personalised engagement | prior commerce platform and disparate customer data; predecessor commerce product not named | SAP Commerce Cloud integrated with SAP Emarsys and SAP S/4HANA Finance | completed |
Implementation and architecture
- SAP Commerce Cloud supports ecommerce and omnichannel commerce.
- SAP Emarsys supports loyalty and personalised engagement.
- SAP S/4HANA Finance supplies integrated finance data and processes.
Known unknowns and contradictions
- The predecessor commerce product is not named.
- The exact production cutover date is not stated.
- The source does not enumerate every retired legacy data store, integration or commerce component.
No missing fact is inferred to broaden the source-supported platform-change claim.
PlatformTrace analysis
The dated SAP source supports the completed SAP Commerce Cloud migration and named integrations. It does not identify the displaced commerce product, prove retirement of every legacy data store or state the exact production cutover date.
Performance, cost, uptime and operational outcomes remain attributed source claims unless independently stated otherwise.
Evidence ledger
- New Look — SAP UK announcement, 4 December 2025
Names New Look, SAP Commerce Cloud, SAP Emarsys, SAP S/4HANA Finance, Accenture and a successfully completed six-month migration.
Approval: Issue #47 standing publication authority and the completed 28 July 2026 five-lane central filter.
Corrections and updates
28 July 2026 — Initial long-form Verified dossier published from the completed five-lane Ireland/UK intake and corrected central filter. Later milestones will be appended rather than silently replacing this state.