UNTHA UK unifies operations on Dynamics 365 Business Central, Sales and Field Service

Organisation: UNTHA UK, United Kingdom
Predecessor: Fragmented CRM, service, inventory, project and spreadsheet/manual workflows, including inventory and accounting in a separate stock application
Destination: Dynamics 365 Business Central as system of record, connected with Dynamics 365 Sales and Dynamics 365 Field Service, with inventory moved into Business Central
Workload: Microsoft Dynamics 365 Business Central, Sales and Field Service
Stage: operational

Evidence boundary: The dated Microsoft customer story proves the bounded Business Central, Sales and Field Service environment was implemented and operational by 30 June 2026. It does not disclose the private exact cutover day, prove retirement of every historical application, or independently audit the customer-reported 50–60% efficiency estimate.

Verified platform change

Microsoft's dated UNTHA UK customer story describes the company replacing fragmented CRM, service, inventory and project workflows with Dynamics 365 Business Central as its system of record, connected to Dynamics 365 Sales and Dynamics 365 Field Service, with inventory moved into Business Central and the unified environment in operational use.

Transition

From: Fragmented CRM, service, inventory, project and spreadsheet/manual workflows, including inventory and accounting in a separate stock application

To: Dynamics 365 Business Central as system of record, connected with Dynamics 365 Sales and Dynamics 365 Field Service, with inventory moved into Business Central

Known unknowns

The dated Microsoft customer story proves the bounded Business Central, Sales and Field Service environment was implemented and operational by 30 June 2026. It does not disclose the private exact cutover day, prove retirement of every historical application, or independently audit the customer-reported 50–60% efficiency estimate.

Official sources

UNTHA UK Dynamics 365 Business Central customer story — 2026-06-30