- Organisation
- UNTHA UK, United Kingdom
- Predecessor
- Fragmented CRM, service, inventory, project and spreadsheet/manual workflows, including inventory and accounting in a separate stock application
- Destination
- Dynamics 365 Business Central as system of record, connected with Dynamics 365 Sales and Dynamics 365 Field Service, with inventory moved into Business Central
- Workload
- Microsoft Dynamics 365 Business Central, Sales and Field Service
- Stage
- operational
Verified platform change
Microsoft's dated UNTHA UK customer story describes the company replacing fragmented CRM, service, inventory and project workflows with Dynamics 365 Business Central as its system of record, connected to Dynamics 365 Sales and Dynamics 365 Field Service, with inventory moved into Business Central and the unified environment in operational use.
Transition
From: Fragmented CRM, service, inventory, project and spreadsheet/manual workflows, including inventory and accounting in a separate stock application
To: Dynamics 365 Business Central as system of record, connected with Dynamics 365 Sales and Dynamics 365 Field Service, with inventory moved into Business Central
Known unknowns
The dated Microsoft customer story proves the bounded Business Central, Sales and Field Service environment was implemented and operational by 30 June 2026. It does not disclose the private exact cutover day, prove retirement of every historical application, or independently audit the customer-reported 50–60% efficiency estimate.
Official sources
Updates
Source rechecked on 26 September 2026. The current first-party Microsoft customer story has not materially changed; the bounded operational Dynamics 365 Business Central, Sales and Field Service environment remains supported without an every-application-retirement, private exact-cutover or independently audited efficiency claim.